National Association of State Approving Agencies
National Association of State Approving Agencies
Advocates for quality education and training programs for our nation's veterans.
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News from Department of Veterans Affairs

October 25, 2018

Education Service continues to experience a higher than normal pending claims inventory which is causing processing and payment delays for some GI Bill students. We apologize for these delays, and want to assure you we are doing everything in our power to reduce the pending workload and address the oldest claims. As of October 24, our pending work is continuing to go down, and we are maintaining our focus on the oldest items.

As we get reports of hardship situations we are addressing those immediately.

If you are experiencing a financial hardship due to a delay in GI Bill payments, please contact the Education Call Center at 1-888-442-4551 between 7 a.m. - 6 p.m. Central Time, Monday-Friday or contact us through the GI Bill website at: https://gibill.custhelp.va.gov/…/ut…/login_form/redirect/ask.

We have been asked what Education Service considers to be a hardship case. Examples of a financial hardship due to a delay in GI Bill payments include, but are not limited to:

• you are in danger of losing your housing or

• you are in danger of having utilities turned off or

• you are in danger of receiving collection notices from creditors.


We regret that these delays are occurring and the impact they may have on you and your family. We are working to make sure you are paid as soon as possible and will continue to update you on our progress.